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Customer Reviews

A selection of reviews from our happy customers

Overall rating

9 / 10
Time   9
Tidiness   9
Professionalism   9
Competence   9
Aftersales   9
Time   10
Tidiness   10
Professionalism   8
Competence   10
Aftersales   9

Intruder Alarm Installation

“The intruder alarm system installed by Ellard Security Systems saved our lives! We awoke to the alarm system triggering off early one morning to find that the tumble dryer we had left on in the kitchen area within the pub had caught fire and had triggered the intruder alarm. This system had only been operational for three weeks before this had occurred and we thank Ellard Security Systems for their recommendation to include the kitchen areas within the alarm”



Three Elms Inn - Somerset
Jan 2017
Time   9
Tidiness   9
Professionalism   9
Competence   9
Aftersales   10

Intruder Alarm Installation

“I am writing to say how pleased I am with the service I have received from your company over the years. When I first enquired about a home security system I you to be helpful and accommodating. My security system has not only been effective and easy to operate but, thanks to your service checks, maintained beautifully. So I would just like to say that I would recommend Ellard security systems for not only the professional service they offer but also for their commitment to their excellent after-care services.”



Mrs E - Devon
Jan 2017
Time   10
Tidiness   10
Professionalism   9
Competence   9
Aftersales   10

Intruder Alarm Installation

“From my initial enquiry I was very impressed at the very polite efficient level of service, attention and detail in me receiving my quotations and full product specification of equipment to be installed.

Also can I mention the patience of all involved when I changed my mind many times on the location and number of cameras and viewing screens.

Once the quotation and payment terms had been accepted the installation began on time and as scheduled. I understand that it took the 'Fitters' a little longer than anticipated, but throughout they conducted themselves in an exemplary manner and couldn't do enough to make sure everything was as I wanted it.

I would like to, in particular mention and praise the work Justin did on the 'tidy up' after the main installation had been completed, he came back and finely tuned the cameras, made sure I knew how to work the recording equipment and also returned to do the corking on the cable housings, great customer service, an asset to Ellard Security.

So, all in all, great products, great terms and great Service and even better all from a local business.

Thank you very much Ellard Security.”



Mr R - Somerset
Jan 2017
Time   9
Tidiness   10
Professionalism   10
Competence   8
Aftersales   10

Intruder Alarm Installation

“In 2009 Ellard Security was the only alarm company to quote me for a system which met my requirements in all respects. Installation was quick and efficient as has been the subsequent annual maintenance. The system has proved easy to use and is 100% satisfactory. Ellard Security are good people to deal with and I have no hesitation in recommending them.”



Mr M - Somerset
Jan 2017
Time   10
Tidiness   8
Professionalism   10
Competence   8
Aftersales   8

Intruder Alarm Installation

“Ellard Security Systems firstly advised, and then installed and maintained our security and fire alarms over the last three years. We are very happy with the service they provide regarding installation and servicing the systems, always being on call and providing a quick response when, on the very few occasions, the equipment required attention.”



Mr M - Devon
Jan 2017
Time   8
Tidiness   10
Professionalism   8
Competence   8
Aftersales   8

Intruder Alarm Installation

“I run a livery yard and smallholding in an old Grade II listed farmhouse and 10 acres of land situated in East Devon, midway between Exeter and Ottery St Mary. I've lived in the local area all my life and having always been a keen equestrian, know the area well.
Having previously worked in a civilian capacity for the constabulary I've always been well aware of the devastating negative impact of crime, but it wasn't until a criminal managed to gain entry to the property via a door accidentally left open by my elderly mother one day whilst I was absent, that I realised just how it feels to be a victim of crime and the fear and insecurity that ensue from it, as well as the loss of sentimental items.

I feel very much safer at my property now and am satisfied that all the horses and equipment is as well protected as can be. IF I am unfortunate enough to have an unwelcome visitor the system will not only alert me to their presence but will also act as a deterrent. I am responsible for three horses on livery at my yard as well as my own two, and I feel that I have done the very best not only for their security but also the ancillary possessions of their owner. Also my elderly mother feels much safer knowing that there is an effective deterrent should someone come prowling around.

So I would definitely recommend this system for anyone in my position. I have also opted for the 5-year maintenance contract for added peace of mind and less hassle.”



Sue - Livery Yard Owner - East Devon
Jan 2017
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Intruder Alarm Installation

“I have used Ellard Security system for over 15 years in several business premises and my home. I have also recommended them to several people. I think that says it all.”



The Arkade - Minehead
Jan 2017
Time   10
Tidiness   8
Professionalism   8
Competence   8
Aftersales   8

Intruder Alarm Installation

“The great thing about Ellard security is that being local they are able to respond to any issues we have immediately, they have proved this on many occasions, the staff are very helpful & work with you in all situations from call outs, alarm issues & maintenance. They are able to fit in with your needs re appointment times etc. You get to know the engineers & can use their expertise to support your own business. When contacting Ellards you always speak to someone you know, usually Sue who is fully aware of your situation & delivers each time whatever your request.

I would happily recommend Ellards security to anyone who needs specialist security support with a personal touch.”



Chelston Motorhomes Ltd - Wellington
Jan 2017
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Intruder Alarm Installation

“We were woken by the intruder alarm system early one morning and I went down to investigate. After looking around the house I discovered that there had been an intrusion through the rear kitchen door. Thanks to the alarm installed by Ellard Security Systems the intruder ran off empty handed and with the idea not to try this house again”



Mr & Mrs M - Bridgewater
Jan 2017
Time   8
Tidiness   9
Professionalism   9
Competence   9
Aftersales   10

System Installation

“Ellard Fire Safe Systems have now looked after our fire alarms for the last three years and we are happy with the service they provide regarding installation and servicing the systems.”



Foxes Academy - Minehead
Jan 2017
Time   9
Tidiness   9
Professionalism   9
Competence   9
Aftersales   10

Fire Alarm System Installation

“Ellard Fire Safe Systems provided us with a fire alarm and we were delighted with the result of the installation and are very happy with their friendly and efficient service they provide us.”



Subway Food Store - Taunton
Jan 2017
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

CCTV Installation

“Ellard Security Systems had installed a closed circuit television system to our premises. It was due to the presence of this system we were able to help the police in there enquires reference vandalism with a rifle on the premises. Due to the camera system the persons concerned were identified and apprehended by the police”



Taunton Race Course - Taunton
Jan 2017
Time   10
Tidiness   10
Professionalism   10
Competence   10
Aftersales   10

Intruder Alarm Installation

“I contacted Ellard Security following a burglary. By chance they were the nearest security company listed in Yellow Pages.
Sue, the company receptionist, was well informed and efficient and arranged for Jon Ellard to visit our property a few days later.
I found Jon to be pleasant and helpful and clearly very experienced and knowledgeable regarding home security issues. After a careful review he recommended the installation of a Daitem Espace wireless home security system.

This was a relatively expensive solution. However, it is very reliable, simple to use, flexible to adapt to specific requirements and easy to revise the programming as required. It can also be easily relocated if one moves house.

The installation was straightforward. Jon had pre-programmed the system prior to arrival so the on-site installation time at our large house was less than three hours including testing and final adjustments. There are no unsightly wires, mess, lifting of floorboards, skirting boards or drilling of holes that would be needed for the installation of a conventional wired system. The Daitem wireless system is very easy to use; we have internal and external keypads and a total of four remote control plips - one for each occupant, one for guests and one for our neighbour in case issues arise while we are away. The system is also monitored by phone.
The annual security check required for compliance with the terms of our insurance policy is no hassle and takes about 30 minutes. The fee for this is quite high but includes an element for battery replacement which is needed every four years.

We are entirely satisfied with the friendly, efficient, professional service and support from Jon Ellard and his colleagues and have no hesitation in recommending his company and the Daitem Espace home security system.”



Domestic Alarm Installation Client - Somerset
Jan 2017
       
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